Managed Network Services

Think of it as handing your network over to a team that lives and breathes it. We proactively monitor, manage and support your entire network infrastructure, from your wired and wireless office networks to your data centre and cloud connectivity. That covers performance, security, patching, uptime and incident response, all without you needing to build and retain that expertise in-house.

The two differ in both scope and approach. Traditional IT support is generally reactive and broad, covering day-to-day issues across desktops, applications, users and general infrastructure, usually billed per incident or by engineer hours when something goes wrong. Managed network services focus specifically on your network: routers, switches, firewalls, connectivity and performance, all delivered through a dedicated NOC monitoring your environment around the clock.

Our approach is proactive, so we identify and resolve most network issues before they cause outages or your users notice. It’s also backed by defined SLAs on response and resolution, not best-effort callouts. On top of that, you get the strategic layer that break-fix support rarely includes, including capacity planning, architectural guidance and ongoing optimisation of the network as your business grows.

You save time, reduce operational costs and get a more reliable network. We give you round-the-clock monitoring, alignment with industry standards, and stronger protection against downtime and cyber threats. Just as importantly, we take the day-to-day firefighting off your internal team’s plate, so they can focus on the projects that actually move your business forward.

We’re proudly vendor-agnostic. Our engineers hold certifications across Cisco, Meraki, Juniper, Fortinet, Palo Alto, Arista, HPE Aruba, Extreme Networks and more. We support everything from traditional LAN and WAN to wireless, SD-WAN, SASE, firewalls, load balancers and cloud networking on AWS, Azure and Google Cloud. If it’s on your network, we’ve probably worked with it.

Absolutely, and a lot of our clients prefer it that way. In a co-managed model, our NOC handles the monitoring, out-of-hours cover, escalations and complex changes, while your team stays focused on strategic projects and end-user support. We’ll work with you to find the split that plays to your team’s strengths.

Yes, every hour of every day. Our UK-based NOC is staffed 24/7/365, including bank holidays, with skilled engineers on standby. Most issues are detected and resolved before you spot them. When something does need boots on the ground, our Rapid Engineer Deployment Team can be on-site anywhere in the UK.

Yes. We don’t believe in one-size-fits-all, so we design SLAs around what your business actually needs, whether that’s strict uptime guarantees, fast response on critical incidents, or compliance with specific industry regulations. Response times typically start at 15 minutes for P1 incidents, with 99.9%+ availability targets, and everything is agreed contractually before we go live.

We keep it structured and low-stress. Onboarding runs through four phases: discovery and network audit, documentation and integration into our OHMP monitoring platform, knowledge transfer and runbook creation, then a managed go-live with a proper transition period. Most clients are fully onboarded within four to eight weeks, depending on the size and complexity of your estate.

Yes. We hold ISO 27001 certification, which means our information security management system is independently audited against an internationally recognised standard. That matters especially if you’re in financial services, legal, healthcare, government, or any other sector where compliance is non-negotiable.

It depends on the size of your estate, the number of devices and sites, the level of 24/7 cover you need, and your SLA requirements. We offer flexible commercial models, per-device, per-site, or all-inclusive monthly subscriptions, and we’ll always give you a fixed quote after a free discovery call and network audit. No surprises on the invoice.